Draft · last updated 25 October 2026
Refund and Cancellation Policy
How cancelling a Linesor subscription works, and when money is returned.
Trying Linesor
New customers can use Linesor for 14 days without charge. If you decide not to continue, nothing is billed.
Cancelling
- You can cancel at any time by telling us in writing (email or WhatsApp).
- Monthly plans stop at the end of the month already paid. We do not refund part months.
- Yearly plans can be cancelled within 30 days of payment for a full refund. After that, we refund the remaining whole months, less any discount the yearly price gave you.
Set-up and hardware
Set-up, training and data import are refundable until the work starts. Hardware we supply (printers, terminals) follows the supplier's warranty and can be returned unused within 14 days.
When we are at fault
If the Service is unavailable for more than 0.5% of a month (outside planned maintenance), you may ask for a credit of that month's fee in proportion to the time lost.
How refunds are paid
Refunds go back by the method you paid with, within 14 days of approval.
Guests' bookings
Cancellations and refunds of a guest's stay or order are decided by the hotel or restaurant under its own policy, which the booking engine shows before a guest books.