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Customer Support Agent

Answers your customers around the clock, from knowledge you approve.

$49 / MONTH
THE DIFFERENCE

It won’t make things up.

Ask most chatbots something your business never published and they invent an answer, because guessing reads better than silence — right up until a customer acts on it. A Linesor agent answers only from knowledge you approved, shows the source with every answer, and when your pages do not cover the question, it says so and stops.

Setting it up is reading, not building: it reads your website, you approve what it learned, and one line of HTML puts it on your page. It works on Shopify, WordPress and any website builder that lets you paste one line of HTML.

Built for businesses whose customers ask the same questions all day — hotels, salons, garages, clinics, restaurants, shops and trades.

The agent in the corner of this page is that product, answering from these pages and nothing else. Ask it what Linesor costs. Then ask it something we have never published — and watch it decline instead of guessing.

01 / WHAT'S INCLUDED
+ Answers customers instantly, 24/7
+ Every answer grounded in pages and documents you approved
+ Shows its sources, so nobody has to take it on faith
+ Stops and asks for a person when a conversation needs one
HOW THE AGENT WORKS

One question, answered and accounted for.

Scroll through a real exchange — what the visitor sees, what the platform records, and what happens when the agent should not answer.

01

The question arrives

A visitor opens the chat on your website and asks a perfectly ordinary question. No app, no account, no queue.

CUSTOMER CONVERSATION YOUR WEBSITE · 14:02
Hi — could I move my Wednesday table to Friday evening? Does that cost anything?
Yes — bookings can be moved free of charge up to 12 hours ahead. The link on our bookings page lets you pick the new time.
Great — how late are you open on Fridays?
Message…
02

It answers only from what you approved

Answers come only from your site’s content and the documents you approved.

SOURCES APPROVED KNOWLEDGE ONLY
QUESTION Can a booking be moved, and at what cost?
ANSWERED FROM Change policy · House notes · Opening hours — all approved by you
NEVER USED Anything you rejected, and anything from the open web
03

One answer, two views

The visitor gets one clear answer with its sources attached. Behind it, the answer is stored with exactly where it came from. Switch between the two views.

WHAT YOUR CUSTOMER SEES WITH SOURCES
Could I move my Wednesday table to Friday evening?
Yes — moves are free up to 12 hours ahead. The link on our bookings page lets you pick the new time. Fridays fill up from 19:00, so earlier is safer.
SOURCESChange policyHouse notes
One clear answer, with its sources attached — nothing a visitor has to take on faith.
04

If it cannot support an answer, it says so

It says it doesn’t know instead of guessing.

EVERY ANSWER BEFORE IT SENDS
COVERED Approved knowledge answers it → answered, with sources attached
NOT COVERED No approved source → it says it does not know, instead of guessing
RECORD Every answer is logged for review, with the sources it used
05

When it should stop, it stops

Some conversations need a person. When one does, the agent does not improvise — it stops.

RESOLUTION IT STOPS, ON THE RECORD
Stops.
THE VISITOR IS TOLD A PERSON IS NEEDED
On the record
THE EXCHANGE IS RECORDED IN FULL

A conversation that needs a person is halted mid-turn: the visitor is told so, and the whole exchange is recorded in full — questions, answers and sources.

03 / INTEGRATIONS
Website Widget & Chatbot
Knowledge from your website
Document upload (text & HTML)
WhatsApp SOON
Email SOON
Instagram SOON
Facebook Messenger SOON
Booking.com SOON
Voice Calling SOON

Three steps to a working Customer Support Agent.

01
Give us your website address.
02
We train your agent on your site’s content.
03
Put the chat on your site — it answers customers.

Start free