Privacy Policy

This policy explains what the platform collects, who else processes it, and what you can ask us to do with it. It covers two different people: the customer who runs a workspace, and the visitor who talks to an agent on that customer's website.

What we collect from a customer. Your account details (name, email, and the workspace name you choose), the knowledge you give an agent — pages we crawl at your instruction, documents you upload, and notes you type — and operational records of what the platform did for you: crawls, approvals, conversations counted, and an audit trail of administrative actions.

What we collect from a visitor. The messages they send to an agent, the answer it gave, and which of your approved documents that answer cited. A visitor who never opens the chat gets no session, no conversation record and no identifier. Once it is opened, one token is stored in their browser so that reopening the panel continues the same conversation. It sets no advertising or analytics cookies, and there is no tracking pixel.

Visitor messages are sent to a third-party model provider. To generate an answer, the visitor's message and the relevant extracts of your approved knowledge are sent to a third-party language-model provider. Your account details and your billing information are not.

Who else processes data. A small number of service providers process data on our behalf: hosting and infrastructure providers, authentication providers, email delivery providers, payment processors, and the language-model providers that generate answers and receive the visitor messages described above. We never see or store your card. A current list of our processors is available to customers on request at support@linesor.com.

How your workspace is kept apart. Your knowledge, your conversations and the messages in them are readable only within your own workspace. What you upload is encrypted, and traffic is served over HTTPS throughout.

Where your data is held. Customer data is stored and processed on servers located in the European Union.

How long we keep it. The messages a visitor sends your agent, the answers it gave, your knowledge and your account records are kept for as long as your workspace exists. You can delete knowledge yourself at any time, ask us to erase the data held for one individual, or close the workspace, which removes it all. Audit records are retained.

Your rights, and a visitor's. You can ask us to export or erase the data held for any individual, and you can delete knowledge yourself at any time. To close a workspace entirely, email us and we will do it. Write to support@linesor.com and we will act on your request within the 30 days the law allows.

What we do not do. We do not sell your data. We do not use your knowledge or your visitors' conversations to train models. Knowledge given to one workspace is never used to answer another's visitors.

Changes. We may update this policy; the current version is always posted here, with its date.